City 2 Surf Locksmiths (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, request our services, or interact with our online advertising.
By using our website, you agree to the collection and use of information as outlined in this Privacy Policy.
Who We Are
City 2 Surf Locksmiths provides residential, commercial and automotive locksmith services throughout South East Queensland.
Website: https://city2surflocksmiths.com.au/
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property or service address
- Details regarding locksmith services requested
- Information provided through enquiry forms, emails, phone calls or online bookings
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring website information
- General geographic location data
- Website interaction data
This information may be collected through cookies, analytics tools and advertising technologies.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and service requests
- Provide locksmith services
- Schedule appointments
- Communicate with you regarding our services
- Improve website functionality and user experience
- Analyse website traffic and performance
- Measure marketing effectiveness
- Deliver relevant advertising and remarketing campaigns
- Comply with legal obligations
We will only use your personal information for purposes that are reasonably necessary for our business operations or where required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may collect information such as:
- IP address
- Browser type
- Device type
- Website activity
- Pages visited
- Session duration
- Referral source
Cookies enable us to:
- Improve website functionality
- Analyse website performance
- Personalise content
- Measure advertising effectiveness
- Deliver relevant advertisements
Most internet browsers allow you to manage, block or delete cookies through browser settings. Please note that disabling cookies may affect certain website functionality.
Google Analytics
We use Google Analytics to understand how visitors interact with our website and to improve user experience.
Google Analytics may collect information including:
- Pages viewed
- Time spent on the website
- Traffic sources
- Device information
- Browser information
- General location information
Google Analytics uses cookies and similar technologies to gather this information.
The information generated may be transmitted to and stored by Google on servers located outside Australia.
For more information about how Google collects and processes data, please visit:
https://policies.google.com/technologies/partner-sites
Opting Out of Google Analytics
You can prevent Google Analytics from collecting information about your website activity by installing the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
Google Ads and Remarketing
We use Google Ads and Google Remarketing services to advertise our services online.
Third-party vendors, including Google, may use cookies and similar technologies to display advertisements based on your previous visits to our website and other websites.
These technologies may be used to:
- Show relevant advertisements
- Measure advertising performance
- Improve campaign effectiveness
- Build audiences for remarketing
- Understand customer interests and behaviour
As a result, you may see advertisements for City 2 Surf Locksmiths on Google Search, YouTube, the Google Display Network, or other websites after visiting our site.
No personally identifiable information is shared with Google through these remarketing activities.
Managing Advertising Preferences
Users can control how Google uses information for advertising purposes by visiting Google’s Ad Settings:
https://adssettings.google.com
Users may also learn more about opting out of personalised advertising through:
https://www.aboutads.info/choices
and
https://www.youronlinechoices.com/au
Third-Party Services
We may use trusted third-party providers to assist with:
- Website hosting
- Website analytics
- Marketing and advertising
- Customer communication
- Website maintenance
- Security and performance monitoring
These providers may have access to information only as required to perform services on our behalf and are required to protect your information appropriately.
Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
While we implement security measures to protect your information, no internet transmission or electronic storage system can be guaranteed completely secure.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of external websites. We encourage users to review the privacy policies of any website they visit.
Accessing and Correcting Your Information
Under the Australian Privacy Act 1988, you may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.
To request access or correction, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or website functionality.
Any updates will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
City 2 Surf Locksmiths
Website: https://city2surflocksmiths.com.au/
Important Notice Regarding Google Analytics and Google Ads
We use Google Analytics and Google Ads to improve our website experience and deliver relevant advertising. By using this site, you acknowledge our use of these tools for website performance measurement, audience analysis, remarketing, and advertising purposes.